We are closed for stocktake from 19th to 27th July 2023

Refund, Return, and Cancellation Policy

At Bakers Village General Trading LLC, we strive to provide our customers with the best products and services. We understand that situations may arise where you need to cancel an order, return a product, or request a refund. This page outlines our policies for refunds, returns, and cancellations to ensure a transparent and satisfactory experience for our valued customers.

Cancellation Policy

  1. Order Cancellation: If you wish to cancel your order, please contact our customer support team as soon as possible. We will make every effort to accommodate your cancellation request if the order has not already been processed or shipped. Once an order has been processed or shipped, it cannot be canceled.

Return Policy

  1. Product Eligibility: We accept returns on unused and unopened products within [1-2] days from the date of purchase. To be eligible for a return, the product must be in its original condition, including all original packaging, tags, and accessories.
  2. Return Process: To initiate a return, please contact our customer support team to obtain a Return Merchandise Authorization (RMA) number. This number must be clearly indicated on the return package. Please note that return shipping costs are the responsibility of the customer.
  3. Refund or Store Credit: Once we receive and inspect the returned item, we will process your refund or issue a store credit, as per your preference. Please allow [14-30] business days for the refund to be credited to the original payment method or for the store credit to be applied to your account.

Refund Policy

  1. Eligibility: Refunds are issued in the following cases:
    • Defective or damaged products received
    • Incorrect items shipped
    • Unavailability of ordered items
  2. Refund Process: To request a refund, please contact our customer support team within [1-2] days of receiving the order. We may require supporting documentation, such as photographs or detailed descriptions of the issue. Once the return is approved and the item is received, we will process the refund within [14-30] business days. The refund will be credited to the original payment method.

Non-Refundable Items

Please note that certain items are non-refundable and non-returnable, including:

  • Perishable goods
  • Custom-made or personalized items
  • Items marked as final sale or clearance

Contact Us

If you have any questions, concerns, or require assistance regarding our refund, return, or cancellation policies, please contact our customer support team. We are here to help and ensure your satisfaction.